Salon Policy

SERVICE GUARANTEE

At sessions, we pride ourselves on quality work, quality products and a highly trained team. We provide thorough consultations prior to your service and we endeavour to ensure all clients leave the salon 100% satisfied. However, if you find that you are unhappy with the end result we will redo your hair at no extra charge. This is strictly within 14 days of your visit. This does not apply to change of mind as this will be charged. 

CONFIRMING APPOINTMENTS, CANCELLING OR RESCHEDULING

Your appointments are reserved for you so we ask that you give the salon at least 48 hours notice when rescheduling or cancelling an appointment so that we can fill that appointment. We really hate no shows so please be courteous and let us know if you can't make it. As a courtesy, will send you a confirmation text message or call you 2 to 3 days prior to your appointment to confirm and remind you of the date and time. If we miss you we will leave you a voice message if possible and we kindly ask that you call back to confirm your appointment. Failure to give adequate notice when cancelling or rescheduling will result in all future appointments being designated deposit only. This also applies to drastic changes to your appointment. For example, if you're booked in to get a long colour service and change your mind to get a haircut then that will be treated as a cancellation. 

PERSONAL ITEMS AND CLOTHING

Please also note that personal items are the responsibility of the client at all times. We do not accept responsibility for any items lost in the salon. when attending your appointment please wear appropriate clothing, nothing of high value, as items of clothing can get damaged during the process. We will not be held liable for any damages to clothing. We try pride ourself on client comfort and these policies have been put into place so everything runs smoothly

SOCIAL MEDIA POLICY (PRIVACY)

We ask that all guests and clients respect the privacy of our staff members and not "friend request" them on Facebook or other social media. Staff are also required to adhere to this policy and are required to not accept friend requests. We apologise for the inconvenience but if you need to contact the salon after ours or wish to enquire we kindly request that you utilise our official social media channels and pages on Facebook and/or instagram.